{"id":995,"date":"2024-04-18T09:47:20","date_gmt":"2024-04-18T09:47:20","guid":{"rendered":"https:\/\/staging.clarkesjewellery.co.uk\/clarkesstaging\/?page_id=995"},"modified":"2025-08-31T09:48:42","modified_gmt":"2025-08-31T09:48:42","slug":"return-policy","status":"publish","type":"page","link":"https:\/\/staging.clarkesjewellery.co.uk\/clarkesstaging\/return-policy\/","title":{"rendered":"Return Policy"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><strong>Clarkes Jewellery Return Policy<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">At Clarkes Jewellery, your satisfaction is our top priority. We want you to shop with confidence, knowing that if something isn\u2019t quite right, we\u2019re here to help. Please review our return policy below.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Returns for Items Not as Described or Defective<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">If you receive an item that is not as described or has a defect, please contact our Customer Service team within <strong>14 days of receipt<\/strong>. We\u2019ll arrange a <strong>full refund or exchange at no extra cost to you<\/strong>.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>General Returns<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Changed your mind? No problem. We accept returns within <strong>28 days of receipt<\/strong> for items that are unused and in their original condition.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Return postage is the customer\u2019s responsibility unless the item is faulty or incorrect.<\/li>\n\n\n\n<li>To begin, simply email our Customer Service team within this period, and we\u2019ll guide you through the process.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Return Eligibility<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">To qualify for a return, items must be:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Unused and in original or equivalent protective packaging.<\/li>\n\n\n\n<li>Free from signs of wear or damage.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">(Please note: Items that don\u2019t meet these requirements may not be eligible for a refund.)<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Refunds<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Once we receive and inspect your return, we\u2019ll confirm approval or rejection of your refund.<\/li>\n\n\n\n<li>Approved refunds will be processed within <strong>7 business days of receiving your return<\/strong> and credited to your original payment method.<\/li>\n\n\n\n<li>Please note that original shipping costs are non-refundable.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Exchanges<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">If you\u2019d like to exchange an item for a different size, style, or colour, please contact us. We\u2019ll do our best to accommodate your request depending on availability. If the item isn\u2019t available, we\u2019ll guide you through returning your item for a refund and placing a new order.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Non-Returnable Items<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">For hygiene and practical reasons, the following cannot be returned:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Customized or personalized items<\/li>\n\n\n\n<li>Earrings<\/li>\n\n\n\n<li>Clearance or final sale items<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Damaged or Lost Orders<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">If your order arrives damaged or goes missing in transit, please contact us immediately with your order details (and photos if damaged). We\u2019ll resolve the issue promptly and ensure you\u2019re taken care of.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Customer Responsibilities<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Please ensure return items are securely packaged to prevent damage during transit.<\/li>\n\n\n\n<li>We recommend using a <strong>trackable shipping service<\/strong>, as we cannot be responsible for items lost in return transit.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Contact Us<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Our friendly Customer Service team is here to help with any return or exchange questions:<br>\ud83d\udce7 <strong><a>support@clarkesjewellery.co.uk<\/a><\/strong><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Policy Updates<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The version of this policy available on our website at the time of your purchase will always apply to your order.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\">\ud83d\udc8e Thank you for choosing Clarkes Jewellery. We truly value your business and are dedicated to making every experience exceptional.<\/p>\n\n\n\n<figure class=\"gb-block-image gb-block-image-0903e83f\"><img loading=\"lazy\" decoding=\"async\" width=\"900\" height=\"400\" class=\"gb-image gb-image-0903e83f\" src=\"https:\/\/staging.clarkesjewellery.co.uk\/clarkesstaging\/wp-content\/uploads\/2024\/07\/email.png\" alt=\"Clarkes Jewellery\" title=\"Clarkes\" srcset=\"https:\/\/staging.clarkesjewellery.co.uk\/clarkesstaging\/wp-content\/uploads\/2024\/07\/email.png 900w, https:\/\/staging.clarkesjewellery.co.uk\/clarkesstaging\/wp-content\/uploads\/2024\/07\/email-300x133.png 300w, https:\/\/staging.clarkesjewellery.co.uk\/clarkesstaging\/wp-content\/uploads\/2024\/07\/email-768x341.png 768w, https:\/\/staging.clarkesjewellery.co.uk\/clarkesstaging\/wp-content\/uploads\/2024\/07\/email-800x356.png 800w\" sizes=\"auto, (max-width: 900px) 100vw, 900px\" \/><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>Clarkes Jewellery Return Policy At Clarkes Jewellery, your satisfaction is our top priority. We want you to shop with confidence, knowing that if something isn\u2019t quite right, we\u2019re here to help. Please review our return policy below. Returns for Items Not as Described or Defective If you receive an item that is not as described &#8230; <a title=\"Return Policy\" class=\"read-more\" href=\"https:\/\/staging.clarkesjewellery.co.uk\/clarkesstaging\/return-policy\/\" aria-label=\"Read more about Return Policy\">Read more<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-995","page","type-page","status-publish"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Return Policy | Clarkes Staging<\/title>\n<meta name=\"description\" content=\"At Clarkes Jewellery, customer satisfaction is our utmost priority. 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